Mathilde Iwar

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Activity overview

Latest activity by Mathilde Iwar
  • Mathilde Iwar created an article,

    Can I get pictures of your products for my store/publication?

    You can download a large variety of pictures in our Press Room. 

  • Mathilde Iwar created an article,

    I've changed my mind.

    Our return and refund policy can be found here.

  • Mathilde Iwar created an article,

    What if I’m interested in placing a large order?

    Wonderful! To purchase puzzles for a special project or occasion, contact us here.

  • Mathilde Iwar created an article,

    How do I use my promotion code?

    At the checkout page, to apply your discount, enter the code in the ‘Discount code’ box below your order summary and click the ‘Apply’ button. Make sure there are no additional spaces before or aft...

  • Mathilde Iwar created an article,

    What if my item is lost or stolen?

    If your item has been marked as 'delivered' on your local carrier website but has not arrived, please allow a few additional business days for it to show up. Packages are frequently scanned as 'del...

  • Mathilde Iwar created an article,

    I have received the wrong product- what do I do? The product is damaged.

    If you receive your package, and it is not what you ordered or the item is faulty (damaged in transit or has a manufacturing fault), please contact us here with your order number and a photograph o...

  • Mathilde Iwar created an article,

    Why have I not received an order confirmation by email?

    If an order was submitted, verified, and processed successfully, you should have received an automated order confirmation via email. Please make sure to check your junk folder too. If you have not ...

  • Mathilde Iwar created an article,

    My order is a gift – can you remove the invoice from the package?

    There is no invoice included in the package when it is delivered. Should you wish to have a receipt for your order, simply contact us here and we will be happy to assist you. Please note that for o...

  • Mathilde Iwar created an article,

    How do I track my order?

    Within 1-2 business days of placing your order, after the item has been scanned by our warehouse and is ready to ship, you will receive an email from us containing your package tracking information...

  • Mathilde Iwar created an article,

    Can I edit my order?

    Please contact us here within 12h if you need to edit your order. We handle exchanges on a case-by-case basis with the ultimate objective of making our customers happy!  Kindly note our office hour...