General

ORDERS

• How do I place an order?
• My order is a gift – can you remove the invoice from the package?
• Why have I not received an order confirmation by email?
• Can I edit my order?
• How do I track my order?
• I have received a wrong or damaged product- what do I do?

See all 9 articles

SHIPPING & RETURNS

• Import duties and charges on International orders
• Refund & Return policy
• Where do you ship?
• How much does shipping cost?
• Shipping times / When will I receive my order?

PAYMENT & SECURITY

• Which currency is displayed on the website?
• What payment methods do you accept?
• Do you store my payment information? Is my payment information safe?
• What is your refund and exchange policy?
• What is your privacy policy?

RETAILERS, PRESS & COLLABORATIONS

• UGC Terms & Conditions
• Can I get pictures of your products for my store/publication?
• I would like to collaborate with you.
• What if I’m interested in placing a large order?
• I am a retailer and would like to stock your product - whom do I contact?
• How can I reach you?